Privacy Policy
At Double Bubble we take your privacy seriously. This page explains what personal and technical information we collect when you use our site, how we use it, how we keep it safe, and the choices you have about your data. We aim to be clear about how we handle information connected to your account and activity on our services.
Types of data we collect
We collect several categories of information to operate your account and provide our services:
Personal data
Personal data includes your name, date of birth, email address, phone number, home address and ID documents when verification is required. This data is used to create and manage your account, confirm age and identity, and comply with legal obligations.
Technical data
Technical data covers your device information, IP address, browser type, operating system, device identifiers and usage data. We use this to provide the service, diagnose problems and improve site performance. Cookies and similar technologies are also used for functionality and analytics - see the Cookies section below.
Transactional and activity data
Transactional data includes payment details, transaction history and deposit and withdrawal records. Activity data covers gameplay, session times and other interactions with the site. We retain activity data to manage your account, detect fraud, and to respond to queries or disputes.
How we use your information
We use information to register and operate your account, process payments, carry out identity checks, provide customer support, and comply with applicable laws. We also use aggregated and anonymised data for service improvement and to monitor site performance. We will not use your data for unrelated marketing without your consent.
Data protection practices
We protect your information using industry-standard technical and organisational measures, such as encryption in transit, access controls and secure storage. Access to personal data is restricted to authorised personnel and third-party providers who need it to deliver services on our behalf. We review our security measures regularly and update them as needed.
Cookies and tracking technologies
We use cookies and similar tools to remember preferences, enable core site functions, and analyse usage. Some cookies are essential for account security and payment flows; others support analytics and personalised features. You can manage cookie settings in your browser and through the cookie controls on our site.
User rights
You have rights over your personal data, including the right to access, correct, and request deletion of certain information. You may also object to or restrict processing in some circumstances and request a copy of your data in a portable format. Requests will be handled in line with applicable law and may require verification of your identity.
Access, correction and deletion
To request access, correction or deletion of your data, contact our privacy team at [email protected]. We will respond as soon as reasonably practicable and may retain certain information where required by law or for legitimate business reasons, such as fraud prevention or dispute resolution.
Information sharing and third parties
We share data with payment processors, identity verification services, analytics providers, fraud prevention partners and other service providers who act on our behalf. We may also disclose information in response to legal requests or to protect our rights. Transfers outside the UK may occur and are subject to appropriate safeguards.
Privacy policy updates
We may update this policy from time to time. Significant changes will be notified on our site or by other reasonable means. If you have questions about our practices or want further detail on how DoubleBubble handles your data, please contact [email protected].