Responsible Gambling Policy

At Double Bubble we take safer gambling seriously. We want every player to enjoy controlled play, so we provide clear tools and advice to help you stay in control of your account and your spending. If you ever feel gambling is becoming a problem, we encourage you to use the controls below and reach out for support.

Our player protection principles

We aim to put player safety first by offering practical, easy-to-use measures that reduce risk. We promote responsible play, monitor for signs of harm, and make sure help is available. Our approach is simple: prevent harm, support players who need it, and act quickly when concerns arise.

Activity-control tools

We give you a range of tools to manage how you use the site. These include deposit limits, session reminders, temporary account breaks and longer-term self-exclusion. You can apply or adjust these tools via your account area at any time, and our support team can assist if you need help.

Deposit and loss limits

You can set daily, weekly and monthly deposit limits to control how much you add to your account. We also offer loss limits that cap how much you can lose over a chosen period. These limits can be changed, but increases are subject to a cooling-off period to help you make considered decisions.

Time limits and session controls

Use session reminders to limit how long you play in one sitting. You can set automatic time-outs and choose account breaks for a few days or weeks. These tools are designed to help you pause activity and reflect on your play without permanently closing your account.

Self-exclusion

If you need a longer break, self-exclusion lets you close access to your account for an agreed period. We will block account access and remove promotional contact during the exclusion. If you later wish to return, you will need to follow our reactivation process which includes a cooling-off period to protect your wellbeing.

Recognising signs of problematic behaviour

Look out for warning signs such as spending more than planned, chasing losses, borrowing to gamble, or neglecting daily responsibilities. If you notice these behaviours in yourself or someone you know, consider applying limits, taking a break, or seeking independent support.

Practical tips to stay in control

Set strict deposit limits, use session timers, only gamble with money you can afford to lose, and avoid gambling when stressed or under the influence of alcohol. Share access with a trusted friend or family member if you need help staying accountable.

Professional help and support organisations

We signpost to national and local support organisations and specialist helplines for confidential advice and treatment. If you need assistance, please contact our support team or consult your local health services for recommendations. For immediate help, consider professional counselling and recognised support groups in your area.

At DoubleBubble we are committed to safer gambling and to supporting players who need help. If you have any questions about our tools or want assistance applying a limit, contact our support team via the help centre in your account.