Customer Support Center
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Use live chat for quick answers, email us for account or payments enquiries, or call if you prefer. We aim to respond promptly and will guide you through verification, deposits, withdrawals and responsible-gambling tools. Available advice covers security, payment queries and safer-gambling options, and our team operates in English to assist you.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 0832 |
| Working hours | Mon-Fri, 09:00-18:00 |
For urgent account holds or payout queries, please use live chat or call. For documentation and privacy requests email [email protected] and our payments team at [email protected]; we aim to handle requests promptly and in line with UK data-protection expectations.
Email Support
Email is the preferred way to contact Double Bubble for detailed enquiries, account issues or requests that need documents or explanations. Please email [email protected] with a clear subject line and up-to-date contact details to avoid delays. We aim to respond promptly; including order numbers or screenshots in your message helps DoubleBubble resolve things faster.
Submit Your Inquiry
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. If your issue needs account checks, documentation or third-party verification, it may take longer depending on the complexity. We’ll keep you updated at every step and advise any expected delays so you know when to expect a full resolution.
Feedback
We welcome your feedback, suggestions and ideas to improve the site. Please use the feedback form or live chat to tell us what worked, what didn’t or what you’d like to see next. Every message is reviewed by our team and used to refine features, promotions and customer support to make your experience better.