Double Bubble Casino Terms and Conditions

These terms and conditions explain the rules that govern your use of the Double Bubble platform and set out the relationship between us and our users. We provide online casino and bingo services and we ask that you read these terms carefully. By creating an account and using the site you agree to comply with these terms, any applicable game rules and any applicable laws.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your account. Only one account is permitted per person. We may ask you to verify your identity, age and address at any time; verification will normally be required before allowing withdrawals. If we reasonably suspect fraud, abuse or breach of these terms we may suspend, restrict or close your account and withhold funds while checks are carried out.

Eligibility requirements

To use our services you must be of legal gambling age in your jurisdiction and able to form binding contracts. Access to the site is restricted in certain countries and we reserve the right to refuse registration from jurisdictions where our services are not permitted. You must not allow anyone else to use your account or share your login details.

Acceptable platform use

Use of the platform must be lawful and honest. You must not attempt to manipulate games, exploit software errors, place bets on behalf of another person, or use the service for money laundering or other illegal activities. We may monitor account activity to detect suspicious behaviour and we will take appropriate action, including cancelling bets and voiding balances when abuse is identified.

General bonus and promotion rules

Promotional offers are subject to specific terms which form part of these conditions. Generally, bonuses require opt-in before qualifying deposits, can be limited to one per person and may exclude certain game types. Winnings from promotions may be subject to playthrough or other restrictions as stated in the relevant promotional terms. Abuse of promotions may result in forfeiture of bonuses and winnings.

Deposits and withdrawals

We accept a range of common payment methods for deposits and withdrawals. Minimum deposit and withdrawal amounts, any applicable fees and processing times will depend on the method chosen and are shown in your account payment area. Withdrawals may be subject to additional verification checks and we may suspend payment until those checks are complete. You are required to use the same payment method for withdrawals where reasonably possible.

Dispute resolution

If you have a complaint or dispute you should contact our support team in the first instance so we can investigate and attempt to resolve the matter. If we cannot agree a resolution, further options may be available under applicable consumer protection or alternative dispute resolution schemes. Contact details and escalation routes are available in the site help section.

Updates to terms and conditions

We may revise these terms from time to time to reflect changes in the law, our services or operational requirements. We will publish updated terms on the site and, where appropriate, notify account holders. Continued use of the service after changes have been published constitutes acceptance of the revised terms. For any account or technical enquiries contact [email protected] or use the in-site help centre.

Please note that DoubleBubble reserves rights described above and enforces these terms to protect players and the integrity of the service.